Refund and Returns Policy
Last Updated: December 2025
1. Shipping Methods
At PrimePeptide Laboratories Inc., we offer free shipping on all orders within the United States.
| Destination | Standard Method | Possible Upgrade |
|---|---|---|
| Continental U.S. (excluding Florida) | FedEx 3-Day | FedEx 2-Day Air |
| Florida | UPS Ground | UPS Next Business Day |
Free Upgrades: Each day, we randomly select a number of customers to receive a complimentary shipping upgrade at no additional cost.
2. Processing & Cutoff Times
We offer same business-day shipping for orders that meet the following cutoff times:
- Standard Orders: Placed before 1:00 PM EST (Miami time), Monday through Friday
- Priority Processing Orders: Placed before 2:00 PM EST (Miami time), Monday through Friday
Orders placed after the cutoff time or during weekends and holidays will be processed and shipped the next business day.
⚠️ Note: We do not ship on weekends or federal holidays. All orders are processed Monday through Friday only.
3. Order Tracking
Once your order has been shipped, you will receive an automated confirmation email containing your tracking number. You can use this number to track your package directly on the carrier’s website (FedEx or UPS).
If you do not receive a shipping confirmation within 24 hours of placing your order (excluding weekends and holidays), please contact us at support@primelabpeptides.com.
4. Cancellations
If your order has not yet been shipped, you may request a cancellation by contacting us at support@primelabpeptides.com.
We will do our best to accommodate cancellation requests, but due to our fast processing times, we cannot guarantee that your order can be cancelled once placed.
5. Refund Policy
Due to the nature of our products (research-grade materials), we have a strict refund policy:
- Orders not yet shipped: Full refund available upon request
- Orders already shipped or delivered: No refunds available
⚠️ Important: Once an order has been shipped, we are unable to process refunds. This policy exists due to the sensitive nature of research materials, which cannot be restocked or resold once they leave our facility.
Refund requests for eligible orders are typically processed within 2 to 3 business days once approved.
6. Disputes & Chargebacks
We encourage customers to contact us directly at support@primelabpeptides.com before initiating any dispute or chargeback with their bank or credit card company.
In the event of a payment dispute, we will provide all relevant documentation to the financial institution, including:
- Proof of delivery and tracking information
- Order confirmation and transaction records
- Communication history
- Terms of Service and Refund Policy acceptance at checkout
7. Bulk & Custom Orders
For bulk orders or custom research material requests, please contact us. Our team will be happy to assist with special requests and tailored solutions for your research needs.
8. Policy Changes
Shipping policies, methods, and rates (including free shipping) may change at any time without prior notice. Please review this page periodically for updates.
General Notice
All products offered by Prime Lab Peptides are intended strictly for laboratory research and development purposes. These materials are not designed or approved for human or animal use, and must not be utilized for any diagnostic, therapeutic, or medical application.
Prime Lab Peptides does not provide instructions related to preparation, reconstitution, administration, injection, dosage, or any form of usage.
No product sold on this website is classified as a drug, dietary supplement, or medical device under federal law.
All items are labeled “For Research Use Only – Not for Human or Animal Use,” in accordance with 21 CFR 809.10(c) and other applicable regulations.
Any misuse, diversion, or unauthorized application is strictly prohibited and may violate federal, state, or international laws.
Prime Lab Peptides operates solely as a chemical and research material supplier.
We are not a compounding pharmacy (503A) nor an outsourcing facility (503B) as defined under the Federal Food, Drug, and Cosmetic Act.
Our products have not been evaluated by the U.S. Food & Drug Administration.
By purchasing from this website, you confirm that you are a qualified researcher or institution and accept full responsibility for the safe handling, storage, and use of these materials.
“Tirzepatide”, “Semaglutide”, and “Retatrutide” are recognized International Nonproprietary Names (INN) established by the World Health Organization. As such, these names are not subject to trademark protection and are used solely to identify the underlying chemical substances.